✨ General Questions

What types of aesthetic treatments do you offer?

At Alluna Medical, we specialize in a range of advanced medical aesthetic treatments, including:

• Dermal fillers (hyaluronic acid fillers)

• Collagen regenerative bio-stimulators

• Neuromodulators / toxins

• Medical-grade skin boosters

• Laser rejuvenation treatments

• Hair treatments

If you’d like to learn more about which treatment is right for you, book a consultation.

Are your treatments safe?

Yes. All treatments are performed exclusively by experienced doctors using genuine, FDA-approved products and evidence-based techniques. We prioritize patient safety, strict hygiene protocols, and natural-looking results.

How do I book an appointment?

You can book online 24/7 via our appointment page or WhatsApp our clinic directly. Early booking is recommended, as appointments can fill quickly.

Do you accept walk-ins?

We recommend booking in advance to ensure availability, but if you have an urgent request, please chat with us on WhatsApp and we’ll do our best to accommodate you.

✨ Pricing & Payment

How much do treatments cost?

Pricing varies depending on the treatment area, the amount of product required, and your individual goals. We believe in transparent pricing and will always provide a detailed quotation before any procedure.

What payment methods do you accept?

We accept:

• Visa

• Mastercard

• American Express

• UnionPay

• PayMe

• FPS and bank transfer

• Cash

✨ Before & After Your Treatment

How should I prepare for my appointment?

Before your visit:

• Avoid alcohol and blood-thinning medications for at least 24 hours if you are having injectables (unless advised by your doctor).

• Eat a light meal beforehand to minimise lightheadedness.

Is there any downtime?

Most non-surgical treatments have minimal downtime. You may experience mild redness, swelling, or bruising that typically resolves within a few days. Your doctor will provide you with personalised aftercare instructions.

Will I need a patch test?

For injectables and most aesthetic treatments, patch testing is not necessary. For laser treatments or certain skincare products, we may recommend a test area first.

When will I see results?

It depends on the treatment:

• Dermal fillers: immediate improvement, with full settling in 1–2 weeks

• Collagen bio-stimulators: gradual results over 4–12 weeks as collagen builds

• Neuromodulators / Toxins: noticeable results within 5–7 days

• Skin boosters: gradual hydration and glow over 2–4 weeks

What should I do if I have questions after my treatment?

We are always here for you. If you have any concerns, questions about recovery, or experience unusual symptoms, please contact our clinic immediately.

✨ Safety & Emergencies

What are the risks of injectable treatments?

All medical procedures carry some risk. Potential side effects include:

• Bruising or swelling

• Redness or tenderness

• Rarely, vascular occlusion (blocked blood vessel)

Our doctors will explain all possible risks in detail and guide you on how to monitor for any warning signs.

What should I do in an emergency?

If you experience severe pain, sudden skin discoloration, blistering, or visual disturbances, contact us immediately or seek emergency medical care.

✨ Clinic Policies

What happens if there is severe weather?

In the event of a Black Rainstorm Warning or Typhoon Signal No. 8 or above, our clinic will close per Hong Kong Government regulations. We will reschedule your appointment as soon as it is safe to reopen.

Can I bring someone with me?

Yes, you are welcome to bring a companion. For your comfort and privacy, we kindly ask that only one guest accompany you into the treatment room.

✨ Still Have Questions?

We’re here to help you feel informed and confident.
Contact us on WhatsApp or book your consultation today to start your personalized skin journey.