Do you provide both aesthetic and general medical services?

Yes. At Alluna Medical, we offer both aesthetic services and selected general medical services in a doctor-led clinic setting in Hong Kong. These include areas such as scar management, wound care, allergy consultation and testing, and selected aesthetic consultations and procedures, depending on clinical suitability.

Aesthetic treatments
Our aesthetic services focus on doctor‑performed treatments for skin quality, structure and selected concerns. These include:

• Dermal fillers (hyaluronic acid fillers)

• Collagen regenerative bio‑stimulators

• Neuromodulators / toxins

• Medical‑grade skin boosters

• Energy‑based and light treatments such as laser rejuvenation, radiofrequency and IPL

General / medical services
We also provide general medical care and assessment in areas such as:

• Wound assessment and management

• Scar assessment and treatment planning

• Allergy assessment and testing, including blood allergy panels

• Conditions such as jaw tension and teeth grinding (bruxism), chronic migraine, and excessive sweating (hyperhidrosis). Learn more about our medical uses of botulinum toxin.

• General medical consultations with laboratory testing and referrals where appropriate

• Radiology and imaging referrals (such as X‑rays, ultrasound, CT or MRI) when indicated

Suitability for any treatment or investigation is assessed during consultation, taking into account your medical history, current concerns and examination findings. If you would like to discuss which options may be appropriate for you, you can book a consultation through our booking page.

Are your treatments safe?

All treatments are performed by Hong Kong‑licensed doctors using genuine, FDA‑approved products and evidence‑informed techniques where applicable. We prioritise patient safety, strict hygiene protocols, and realistic expectations about appearance changes.

Who performs treatments at Alluna Medical?

At Alluna Medical, consultations, treatments, and procedures are carried out by Hong Kong-licensed doctors in a doctor-led clinic setting. Recommendations are based on individual assessment, and not every patient will be suitable for every treatment.
Learn more about Our Clinic.

Do you use authentic aesthetic products and recognized medical devices?

Where products and devices are used, Alluna Medical aims to use authentic products and recognized medical technologies sourced through appropriate channels. For selected products and devices, patients may confirm relevant product or device details before treatment where applicable.
Learn more about our use of authentic products and medical devices.

How do I book an appointment at Alluna Medical?

You can book online 24/7 via our bookings page or contact our clinic team on WhatsApp at +852 9858 6625 for assistance. Early booking is recommended, as appointments can fill quickly.

Do you accept walk-ins?

We recommend booking in advance to ensure availability, but if you have an urgent request, please chat with us on WhatsApp and we’ll do our best to accommodate you.

Can I bring someone with me?

Yes, you are welcome to bring a companion. For your comfort and privacy, we kindly ask that only one guest accompany you into the treatment room.

Where is Alluna Medical located in Hong Kong?

Alluna Medical is located at:
Suite 2015A, 20/F, Hang Lung Centre
2-20 Paterson Street, Causeway Bay, Hong Kong

How should I prepare for my appointment at Alluna Medical?

Before your visit:

• Avoid alcohol and blood-thinning medications for at least 24 hours if you are having injectables (unless advised by your doctor).

• Eat a light meal beforehand to minimise lightheadedness.

What can I expect at my first visit to Alluna Medical?

Your first visit usually begins with a doctor-led consultation to review your concerns, relevant medical history, examination findings, and treatment goals. Depending on the nature of the concern, treatment may or may not be carried out on the same day, and in some cases the safest recommendation may be to stage care, delay treatment, or not proceed.

Do you offer consultation and treatment on the same day?

Sometimes, yes, but not always. Every visit begins with a medical consultation to assess your concerns, history, and suitability, and whether same-day treatment is appropriate depends on the type of concern, the treatment being considered, and your individual circumstances.

How do you decide which treatment is suitable?

At Alluna Medical, treatment planning is guided by individual assessment rather than by a single request alone. We consider your concerns, anatomy, medical history, goals, and the realistic range of change that may be appropriate before recommending whether a treatment, staged plan, alternative approach, or no treatment is the better course.

Is there any downtime?

Downtime varies between treatments and individuals. Many non‑surgical treatments have short recovery periods, but redness, swelling or bruising may occasionally be more prolonged.

Is Alluna Medical suitable for patients visiting Hong Kong for a short stay?

Alluna Medical may be suitable for selected patients visiting Hong Kong for a short stay, depending on the reason for the visit, the type of consultation or treatment being considered, and what is realistically appropriate within the available time. If you are planning around travel, we recommend contacting our team on WhatsApp before booking so that we can advise on timing, logistics, and suitability.

Will I need a patch test?

For injectables and most aesthetic treatments, patch testing is not necessary. For laser treatments or certain skincare products, we may recommend a test area first.

When will I see results?

Timeframes vary between individuals; the following are typical ranges rather than guarantees:

• Dermal fillers: immediate improvement, with full settling in 1–2 weeks

• Collagen bio-stimulators: gradual results over 4–12 weeks as collagen builds

• Neuromodulators / Toxins: noticeable results within 5–7 days

• Skin boosters: gradual hydration and glow over 2–4 weeks

What should I do if I have questions after my treatment?

We are always here for you. If you have any concerns, questions about recovery, or experience unusual symptoms, please contact our clinic immediately.

For more practical guidance before, during, and after your appointment, please see our Your Visit page.

How much do treatments cost?

Pricing varies depending on the treatment area, the amount of product required, and your individual goals. We believe in transparent pricing and will always provide a detailed quotation before any procedure. Please browse our Fees & Pricing subpage for more information.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, UnionPay, PayMe, FPS, bank transfer and cash.

What are the risks of injectable treatments?

All medical procedures carry some risk. Potential side effects include:

• Bruising or swelling

• Redness or tenderness

• Rarely, vascular occlusion (blocked blood vessel)

Our doctors will explain all possible risks in detail and guide you on how to monitor for any warning signs.

What should I do in an emergency?

If you experience severe pain, sudden skin discoloration, blistering, or visual disturbances, contact us immediately or seek emergency medical care.

What happens if there is severe weather?

In the event of a Black Rainstorm Warning or Typhoon Signal No. 8 or above, our clinic will close per Hong Kong Government regulations. We will reschedule your appointment as soon as it is safe to reopen.

Policy overview

• Appointments are reserved exclusively for each patient and late changes reduce access for others seeking care.​

• To respect all patients’ time and the medical team’s schedule, Alluna Medical applies a 24‑hour cancellation and rescheduling policy.

Standard cancellation rules

• Cancellations or rescheduling made more than 24 hours before the scheduled appointment time incur no fee.

• Cancellations, rescheduling requests, or no‑shows within 24 hours may incur a HK$300 late‑cancellation / no‑show fee, which may be charged to the credit card on file.

Application and discretion

• The clinic exercises reasonable discretion and typically applies the HK$300 fee only in cases of repeated last‑minute cancellations or no‑shows.

• Genuine emergencies or unforeseen circumstances will be considered on a case‑by‑case basis, and the fee may be waived at the clinic’s discretion to ensure patients are treated fairly and in good faith.​

• Patients with concerns about a charge are encouraged to contact the clinic promptly so that the situation can be reviewed.

Appointment reminders and confirmations

• Automated appointment reminders are routinely sent around 24 hours before the scheduled visit, inviting patients to confirm or reschedule.

• Patients are requested to reply promptly to confirm their attendance or to reschedule, which helps the clinic re‑allocate appointment slots to other patients when needed.

• Failure to respond to reminders does not override the 24‑hour policy; the scheduled appointment time and policy continue to apply.

Terms, consent and updates

• By booking an appointment and providing a credit card on file, patients confirm that they have read and agree to this cancellation and late‑cancellation / no‑show policy.

• This policy is designed to balance patient‑centred care with responsible use of clinical resources, in a manner that is fair and transparent.​

• Alluna Medical reserves the right to update this policy from time to time, with the latest version published on this website.

Alluna Medical is committed to providing a comfortable and secure environment for all guests. However, we kindly remind clients that they are responsible for their personal belongings at all times while on our premises.

The clinic does not accept liability for any loss, theft, or damage to personal items, including but not limited to cash, jewellery, watches, handbags, electronic devices, or other valuables, whether left unattended in treatment rooms, waiting areas, or washrooms.

We recommend that clients avoid bringing valuables to their appointment where possible. Any items brought into the clinic remain the sole responsibility of the client.

By proceeding with a booking and attending your appointment, you acknowledge and accept this policy.