PATIENT INFORMATION & REGULATORY DISCLOSURES

Fees & Pricing

At Alluna Medical, we are committed to transparency and integrity. Please find our current fee schedule for all core services below (available in both English and Chinese). Prices shown are “starting from” rates; your doctor will explain if your tailored treatment involves additional costs. For a personalised quote, please contact our patient services team.

For services not listed or complex/tailored treatment plans, please contact our Patient Services Team for a bespoke quotation.

  • All prices shown are “starting from” rates and may vary depending on individual needs and doctor’s assessment.

  • Prices include consultation, consumables, and aftercare except where noted; further details are available on request.

  • For complete transparency, service quotations can be provided before booking or treatment commencement.

詳細及最新收費資訊，請向本診所查詢。

  • 所有標示價格均為「起」價，實際費用會因應個人需要及醫生評估而有所不同。

  • 除特別註明外，價格已包括診症、醫療用品及療程後護理，詳情可向本診所查詢。

  • 為確保資訊透明，所有服務均可於預約或開始治療前獲得詳細報價。

Personal Data & Privacy Policy

Alluna Medical fully complies with the Personal Data (Privacy) Ordinance (Cap. 486) and all healthcare sector regulations.

  • Your information is collected only for medical and customer service purposes.

  • We never share your data with third parties without consent, except as required by law.

  • Read our full Privacy Policy here.

Patient Rights & Informed Consent

You have the right to access your personal medical records and to be informed about all treatments and services.

  • We obtain written consent for any medical or aesthetic procedure.

  • You can request details of your records at any time by contacting our clinic.

  • All staff respect strict confidentiality and professional conduct in handling your personal data.

Comments & Feedback

We value your feedback and are committed to providing excellent care.

  • To submit compliments or complaints, email admin@allunamedical.com.

  • Submissions are handled confidentially by a senior team member and responded to within 7 working days.

  • You may also contact the Office for Regulation of Private Healthcare Facilities at https://www.orphf.gov.hk/ for further information.