YOUR VISIT
Any visit to the doctor’s office can be a daunting experience, especially for first- timers. We want your experience with us at Alluna Medical to feel seamless, comfortable, and informed from start to finish. Below is everything you need to know before, during, and after your visit.
✨ BEFORE YOUR VISIT
How to Book
Booking an appointment is easy — simply visit our online booking page to reserve your preferred date and time.
If you need to reschedule, please let us know as early as possible so we can accommodate you and other patients.
Once you have made your first appointment, you may wish to take a look at our list of 5 Things To Avoid Before Aesthetic Treatments to prepare!
Weather Arrangements
Your safety comes first.
In the event of Black Rainstorm Warnings or Typhoon Signal No. 8 or above, as announced by the Hong Kong Government, our clinic will close and all appointments will be rescheduled.
We’ll contact you by phone or WhatsApp to arrange a new date once it is safe to reopen.
✨ DURING YOUR VISIT
Arrive Early
If it’s your first visit, please arrive 5–10 minutes before your scheduled appointment to complete a short registration form.Direct Doctor Consultation
At Alluna Medical, you will be seen directly by our doctor - never by sales consultants or intermediaries. Your concerns and goals are our priority.Treatment Photography
Should you decide to proceed with treatment, we will take before-and-after photos as part of your medical record and to monitor your progress.Consent Forms
You will be asked to read and sign an informed consent to ensure you fully understand the procedure, benefits, and potential risks.Preparation & Comfort
For your comfort, numbing cream and ice will be applied if needed.Post-Treatment Care
After your procedure, we will apply moisturizer and sunscreen to protect your skin before you leave.Relax and Recover
You are welcome to take your time in our lounge area to relax and gather yourself before heading out.Payment Options
We accept a variety of payment methods including American Express, Mastercard, Visa, PayMe, FPS, Alipay and more - no need to worry about cash.Follow-Up & Questions
Before you go, don’t forget to book your next appointment to maintain your results. If you have any questions after your visit, our doctor and staff are always available to assist you.
✨ AFTER YOUR VISIT
Home Care Instructions
We will provide you with detailed post-treatment care guidelines to help you achieve the best possible outcome.
Important Safety Information
Although complications are rare, it is essential to be aware of warning signs of vascular occlusion or other urgent concerns, such as:
Severe or increasing pain
Sudden skin discoloration (dusky or white patches)
Blistering
Visual disturbances
If you experience any of these symptoms, contact us immediately or seek emergency medical care.
✅ Questions?
Our team is here to help every step of the way. Please don’t hesitate to WhatsApp us with any concerns before or after your treatment.
Browse through our patient educational resource Alluna Circle for more topics to make sure your next visit is a safe and happy one!
BOOKINGS
Allow us to assist you in booking an appointment with our doctor.
Please click on the button below to chat directly with us on WhatsApp at +852 9858 6625.
Our consultation hours are
Monday to Friday 11am-7pm and Saturday 10am-2pm.
See you soon!
