Cookie Notice
Last updated: 23 March 2026

BCHK Medical Group Limited trading as Alluna Medical (“Alluna Medical”, “we”, “us”, or “our”) uses cookies and similar technologies on our website to support site functionality, improve performance, understand how visitors use our website, remember preferences, and help us deliver a better online experience. This Cookie Notice explains what cookies are, what types we use, and how you can manage them.​

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember settings, improve security, and collect information about website usage. Similar technologies may include pixels, tags, scripts, SDKs and local storage. For simplicity, we refer to all of these in this Notice as “cookies” unless the context requires otherwise.​

2. Why we use cookies

We may use cookies for the following purposes:

• to ensure the website functions properly and securely;​

• to remember your preferences, such as language or cookie settings;​

• to understand how visitors use our website, such as which pages are viewed and how users navigate the site;​

• to improve website content, design, speed and user experience;​

• to support appointment, enquiry or contact form functions;​

• where applicable and with the relevant choice mechanisms, to measure the effectiveness of campaigns or communications.

3. Types of cookies we may use

Strictly necessary cookies
These cookies are essential for the operation, security and core functionality of the website. They may be used for page navigation, form submission, load balancing, session management, fraud prevention and security controls. Without these cookies, some website features may not work properly.​

Functional or preference cookies
These cookies remember choices you make, such as language, region or other user preferences, to provide a more personalised browsing experience.​

Analytics or performance cookies
These cookies help us understand how visitors interact with the website, such as which pages are most visited, how long users stay, and whether any errors occur. We use this information to improve website performance and usability. Where possible, analytics data may be aggregated or de-identified.

Advertising or targeting cookies
If used, these cookies may be set by us or by third-party platforms to measure campaign performance, limit repeated advertising, or help show content that may be more relevant to your interests. If your website does not actively run advertising or retargeting, you may remove this section or state that such cookies are not currently used.​

4. First-party and third-party cookies

Some cookies are placed directly by Alluna Medical and are known as first-party cookies. Others may be placed by third-party service providers whose tools or content appear on our website, such as website analytics providers, embedded maps, video players, appointment widgets, chat tools or social media integrations. These third parties may collect information in accordance with their own privacy and cookie policies.​

5. What information cookies may collect

Depending on the cookie, information collected may include:

• IP address;​

• browser type and version;​

• device type, operating system and settings;​

• pages viewed, time spent and navigation patterns;​

• referral source, such as how you arrived at our website;​

• approximate location based on IP address;​

• interactions with website features, forms or buttons.​

Cookies generally do not identify you by name on their own, but certain cookie-related data may become personal data where it is linked with other information about you. Where cookie data constitutes personal data, it will be handled in accordance with our Privacy Policy and applicable law.

6. Legal basis and consent

Some cookies are strictly necessary for the operation of the website and do not require the same choice mechanisms as optional cookies. For non-essential cookies, such as analytics, preference or advertising cookies where applicable, we may provide a cookie banner or preference tool so that you can choose whether to accept them.​

Where personal data is collected through cookies, we will handle it in accordance with our Privacy Policy and the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

7. How to manage cookies

You can manage cookies in several ways:

• by using any cookie preference banner or settings tool available on our website;​

• by changing your browser settings to block, delete or notify you about cookies;​

• by adjusting settings on your device;​

• by using opt-out tools provided by certain analytics or advertising providers, where available.​

Please note that if you disable or reject certain cookies, some parts of the website may not function properly or may become less convenient to use.​

8. Cookie duration

Cookies may remain on your device for different periods of time. Some are session cookies, which are deleted when you close your browser. Others are persistent cookies, which remain on your device until they expire or are deleted manually.​

9. Changes to this Notice

We may update this Cookie Notice from time to time to reflect changes in law, technology, website functionality or our practices. The latest version will be posted on our website with the revised effective date.

10. Contact us

If you have any questions about this Cookie Notice or how we handle personal data, please contact:

Data Privacy Officer / Personal Data Officer
BCHK Medical Group Limited trading as Alluna Medical
Suite 2015A, 20/F, Hang Lung Centre, 2-20 Paterson Street, Causeway Bay, Hong Kong
Email: info@allunamedical.com​